We are always looking for new talent to join our support team.

Job role and responsibilities:

• Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
• Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
• Analysing and investigating trades.
• Maintaining the company’s high standard of client communication.
• Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
• Handling complaints professionally and courteously.
• Flexible with work hours including weekends.

Candidate requirements:

• Fluent in verbal and written English to business standard.
• Enthusiastic and ‘can do’ approach to customer service.
• Ability to remain calm and focused in a fast paced environment.
• Previous experience in a similar role considered an advantage.
• A broad understanding of financial markets and trading, preferably with foreign exchange.
• Mandatory:
• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
• A high level of professionalism and personal integrity.

Job role and responsibilities:

• Assisting clients in a friendly, helpful manner via QQ, Live Chat, telephone and email.
• Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
• Analysing and investigating trades.
• Maintaining the company’s high standard of client communication.
• Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
• Handling complaints professionally and courteously.
• Reporting all client feedback to management
• Communicating effectively between global offices

Candidate requirements:

• Fluent in verbal and written Chinese and English, to business standard.
• Enthusiastic and ‘can do’ approach to customer service.
• Ability to remain calm and focused in a fast-paced environment.
• Previous experience in a similar role considered an advantage.
• A broad understanding of financial markets and trading, preferably with foreign exchange.

Job role and responsibilities:

• Assist clients throughout the onboarding process.
• Relationship management with new and existing clients.
• Relationship management with new and existing Partners
• Educate clients on how to use the company’s trading platforms and products, deposit and withdrawal methods.
• Researching regional business opportunities

Candidate requirements:

• Fluent in either Portuguese, Arabic, Italian or German to a business standard, in addition to English.
• Excellent communication and written skills as well as attention to detail.
• At least one year experience with forex in a similar role.

Job role and responsibilities:

• Initial due diligence on clients’ accounts
• Verification and monitoring of Know Your Customer documentation
• Monitoring and subsequently investigating incoming deposit transactions.
• Processing of manual client inter account / profile transfers.
• Review and approval of IB commission related withdrawal requests
• Assisting clients with their Accounts related queries via email
• Providing Support team additional Accounts related information / feedback relating to client’s requests

Candidate requirements:

• Experience in back office administration/accounting would be an advantage
• Excellent written and verbal communication skills
• Basic knowledge of Excel and other Microsoft Office tools
• Attention to detail and good organizational skills
• Open minded team player and willingness to learn

Job role and responsibilities:

• Create and maintain the software development information architecture and work closely with developers to obtain in-depth understanding of products.
• Work with internal teams to obtain an in-depth understanding of products, services and the documentation requirements.
• Produce high-quality documentation that meets industry standards and is developed appropriately for end user audience.

Candidate requirements:

• Minimum of 3 years experience in a similar position or related field is a must.
• Previous experience within FX Industry will be considered an advantage.
• Experience in Software Development documentation writing.
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Demonstrated ability to to independently scope out and write technically accurate, concise, and thorough content.
• Professionalism, good work ethic, self-motivation and a desire to succeed.

Duties and Responsibilities:

• Assisting with the on-boarding of new partners and clients. Via Live chat, telephone and email.
• Relationship management with new and existing Partners to build loyalty.
• Acquisition of new partners
• Continual Due diligence and monitoring of partners and money managers.
• Educate clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures
• Working with the team to ensure KPI’s are met.
• Monthly reports for Partner performance.
• Supporting and assisting with all departments as required.
• Problem solving with a positive and Can-Do approach.
• Organizing and managing your work flow.
• Report directly to the Head of Partners Team.

Requirements:

• Fluent in verbal and written English to a business standard. Additional languages will be considered an advantage.
• Excellent communication and written skills as well as attention to detail.
• Confident telephone manner.
• Proficient in Microsoft office, specifically Excel
• At least 1 year experience in the Forex industry in a sales/support or similar role.
• A good understanding of financial markets and preferably foreign exchange.
• Strong negotiation and pitching skills
• Great listening skills
• Ability to work to deadlines
• Excellent customer service skills

Compulsory:

• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
• A high level of professionalism and personal integrity.
• The ability to work on a weekly shift pattern (8am to 4pm, 2pm to 10pm) Monday to Friday

Benefits:

• Competitive fixed basic salary
• Private medical insurance after completing a probationary period of 3 months.

Job role and responsibilities:

• Design and develop new database objects
• Optimize and maintain current databases
• Work with key members of the organization to provide solutions to data related requests
• Cooperate with development team to improve applications
• Create reports on databases based on user needs
• Contribute to Business Intelligence development
• Contribute on some database administration tasks

Requirements:

Minimum:

• BSc degree in Computer Science or relevant field
• Proven work experience as a Database Developer or similar role
• In-depth understanding of relational databases
• Excellent on writing optimized T-SQL queries
• Excellent verbal and written communication skills
• Excellent problem-solving skills

Desirable:

• Knowledge of software development preferably familiar with C# .NET Framework
• Knowledge of ETL tools preferably SSIS
• Knowledge of Data Warehouses

Location: Dubai

Job Role and Responsibilities:

• Assist in the design of software to meet both functional and technical requirements.
• Develop and implement new software application.
• Document the code and changes thoroughly.
• Participate in the execution and documentation of software testing.
• Design and update software database.
• Document the software requirements, functional specs and writing the technical documents.
• Communicate clearly and regularly with the team members and if required with the other departments and the management.
• Accomplish the mission by the completion of the required results.

Candidate Requirements:

• BSc Degree in Computer Science or relevant field.
• Experience with back-end applications in ASP.NET or ASP.NET Core (3+) with MVC.
• Experience with Javascript, Typescript or Frameworks like: VUE.Js, Knockout.Js.
• Proven Work and experience with web markup, including Bootstrap, HTML, CSS, SCSS, JQuery, ReactJS or Angular.
• Experience developing cross-browser and cross-platform responsive compatible solutions.
• Extensive experience in Object Oriented Programming (OOP).
• Advance algorithmic structural thinking and problem-solving techniques.
• Experience in CI/CD (Jenkins, TeamCity, Octopus) with Docker.
• Experience in Reactive Extensions.
• Experience with AWS or Azure.
• Excellence in using version control tools such as git and GitHub.
• Experience familiar with Scrum Technologies like Jira & Agile.

Personal Attributes:

• Excellent attention to detail and accuracy.
• Outstanding communication & organisational skills.
• Team player with excellent collaboration skills.
• Well-developed analytical and problem-solving skills.
• Flexibility with working hours.
• Demonstrated planning and organising skills, with high level of initiative and the ability to work independently and meet conflicting deadlines.

Location: Dubai

Job Role and Responsibilities:

• Assist in the design of software to meet both functional and technical requirements.
• Develop and implement new software application.
• Document the code and changes thoroughly.
• Participate in the execution and documentation of software testing.
• Design and update software database.
• Document the software requirements, functional specs and writing the technical documents.
• Communicate clearly and regularly with the team members and if required with the other departments and the management.
• Accomplish the mission by the completion of the required results.

Candidate Requirements:

• BSc Degree in Computer Science or relevant field.
• Experience with back-end applications in ASP.NET or ASP.NET Core (3+) with MVC or MVVM using Razor or Blazor.
• Experience with database technologies, SQL, TVF or Stored Procedures.
• Experience with ORM (Entity Framework) from ADO.NET to Core.
• Experience with Multi-Threading and Asynchronous Jobs/Tasks.
• Extensive experience in Object Oriented Programming.
• Algorithmic structural thinking and problem-solving techniques.
• Must have commercial experience in Service Oriented and Event Driven Architectures (Micro Services, Message Bus, Micro ORM etc).
• Experience in CI/CD (Jenkins, TeamCity, Octopus) with Docker.
• Experience in message communication services such as Kafka.
• Excellence in using version control tools such as git and GitHub.
• Experience familiar with Scrum Technologies like Jira & Agile.

Personal Attributes:

• Excellent attention to detail and accuracy.
• Outstanding communication & organisational skills.
• Team player with excellent collaboration skills.
• Well-developed analytical and problem-solving skills.
• Flexibility with working hours.
• Demonstrated planning and organising skills, with high level of initiative and the ability to work independently and meet conflicting deadlines.

Job role and responsibilities:

• Implement various development, testing, automation tools.
• Manage the CI/CD procedures.
• Set up tools and required infrastructure.
• Monitor processes and set up alerts and remedies to issues(via root cause analysis).
• Monitor and measure customer experience and KPIs.
• Work with key members of the organization including the development team, Sysadmins.
• Improve and maintain already existing infrastructure and automations.
• Contribute to Business Intelligence development, security and cost optimization.
• Document procedures created by DevOps engineers.
• Maintain quality and security.

Requirements:

Minimum:

• BSc degree in Computer Science or relevant field.
• Proven work experience with Jenkins and Bamboo for the automated pipelines and Docker and Kubernetes for containerization.
• Proven work experience with AWS Cloud, focusing on EC2, S3, ECS, EKS, Cloudfront, Route53 and VPC.
• Experience using, configuring and administering Github.
• Experience or familiarity with bash scripting.

Desirable:

• Familiary with Alibaba Cloud and Nginx considered an advantage.
• Familiarity with Zabbix and Kibana for monitoring and logging considered an advantage.
• Familiarity with DevOps best practises.
• Problem solving and analytical skills.

Benefits:

• Private medical insurance.
• Provident fund.
• 22 days of annual leave.
• 12 sick leave days.
• Maternity/Paternity leave.
• Business Expenses if it applies.
• Daily catering.

Job role and responsibilities:

• Day to day End-user and office support.
• Working within a Windows Domain Infrastructure.
• Responsible for the maintenance, configuration and reliable operation of computer systems and servers.
• Administer and support core Microsoft technology. (AD-DS, DNS, DHCP, CA, DFS,).
• Ensuring user access rights are implemented correctly.
• Monitoring server software and hardware.
• Install applications on servers/desktops as instructed.
• Assist in performing system/hardware installations and repairs.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Handle the Intrusion Detection and Protection system.
• Manage Office 365 Accounts.
• Manage G suite administration.
• Manage the network / firewalls of the company.

Requirements:

Minimum:

• University degree in IT.
• 1 years of experience in a similar field.
• Fluency in English both verbal and written is a must.
• Knowledge of AWS will be considered as an advantage.
• Knowledge of Fortinet Firewalls will be considered as an advantage.

Location: Dubai

Job Role and Responsibilities:

• Develop new user facing features.
• Ensure the technical feasibility of UI/UX designs.
• Build reusable code and libraries.
• Optimize application for maximum speed and scalability.
• Work with the designed to bridge the gap between graphical design and technical implementation.
• Assure that all user input is validated before submission.
• Maintain and improve company website.
• Keep abreast with lates and emerging technologies.

Candidate Requirements:

• A passion for JavaScript development.
• Proficient understanding of web mark-up, including HTML5, CSS.
• Digital Service Standard and Agile practices, Familiarity with JIRA, GIT, agile concepts, test driven development.
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery.
• Experience with Node.JS servers (Express JS or similar), React JS.
• Experience with unit testing frameworks (jest or similar, storybook).
• Experience with TypeScript, Web Components.
• Exposure to AWS services, CI/CD with Docker.
• Fantastic attention to detail.
• Tertiary qualification in ICT, related discipline, or relevant work experience.

Personal Attributes:

• Excellent attention to detail and accuracy.
• Outstanding communication & organisational skills.
• Team player with excellent collaboration skills.
• Well-developed analytical and problem-solving skills.
• Flexibility with working hours.
• Demonstrated planning and organising skills, with high level of initiative and the ability to work independently and meet conflicting deadlines.

Location: Dubai

Job Role and Responsibilities:

• Assist in the design of software to meet both functional and technical requirements.
• Develop and implement new software application.
• Document the code and changes thoroughly.
• Participate in the execution and documentation of software testing.
• Design and update software database.
• Document the software requirements, functional specs and writing the technical documents.
• Communicate clearly and regularly with the team members and if required with the other departments and the management.
• Accomplish the mission by the completion of the required results.

Candidate Requirements:

• Experience with Node.js/Express.js and EJS templating engine.
• Experience with database technologies, SQL, Stored Procedures.
• Extensive experience in Object Oriented Programming.
• Must have commercial experience in developing Single Page Applications using React.js and Redux (preferably with TypeScript) with unit tests in React Testing Library or Enzyme.
• Must have commercial experience in Service Oriented and Event Driven Architectures (Micro Services, Message Bus, Micro ORM etc).
• Must have commercial experience in API development using Node.js, Express.js, and ORM (preferably with TypeScript) with unit tests in Jest.
• Experience in developing Server-Side Rendering (SSR) applications using Next.js with or without Redux (preferably with TypeScript) with unit tests in Jest.
• Experience in CI/CD with Docker.
• Experience in message communication services such as Kafka.
• Experience in using version control tools such as git and GitHub, familiar with Jira & Agile.

Personal Attributes:

• Excellent attention to detail and accuracy.
• Outstanding communication & organisational skills.
• Team player with excellent collaboration skills.
• Well-developed analytical and problem-solving skills.
• Flexibility with working hours.
• Demonstrated planning and organising skills, with high level of initiative and the ability to work independently and meet conflicting deadlines.